Fast access to IT expertise when you need it

With a servicedesk at Tussa, your users reach IT competence by e-mail, web and phone. Choose the level that fits your organisation – and we tailor the service if you need something else.

Web support

Web-based user support through our portal and by e-mail, Monday to Friday 08:00–16:00.

Basis

Everything in Web support, plus phone support and remote assistance on the PC. 10 minutes included per request, and simple Microsoft 365 changes such as e-mail aliases.

Standard

Extended opening hours, Monday to Friday 07:00–17:00, and 30 minutes included per request. Includes user administration, access to file areas and applications, and handling of third-party suppliers on your behalf.

Please note: support for specialised business applications is not part of the service.

We run the systems your business depends on

Application management

We follow your applications from evaluation and implementation to daily operations – with user support, proactive operations, monitoring, maintenance and updates.

Client management

Control of the devices on your network, with central rollout of applications and security updates.

Server and database operations

Servers hosted in data centres with redundant power, separate cooling, UPS and dedicated fire zones. Databases are monitored so problems are caught before they reach your users.

Microsoft 365 management

Microsoft changes Microsoft 365 constantly. We follow the updates, assess what they mean for you, and meet you regularly to go through changes and security status. Daily backup of your entire Microsoft 365 environment is available as well.

Consultants

Skilled, experienced consultants backed by a large IT operations environment – for projects, migrations and advice.